Privacy Policy
Last Updated: November 26, 2025 | Version: 1.0
Plain-Language Summary
This summary is for convenience only. Please read the full Privacy Policy below.
- What we collect: Account info (email, name), session content (your messages), usage data (how you use the app), and payment info (handled by third parties).
- How we use it: To provide the Service, generate AI reflections, improve our product, keep the Service secure, and communicate with you.
- Who we share with: AI providers (to generate reflections), infrastructure providers (to run the Service), payment processors (to handle billing). We do NOT sell your data.
- How long we keep it: Session content for 90 days. Aggregated patterns until you delete your account.
- Your rights: Access, correct, delete your data. California residents have additional CCPA rights.
- Your partner: Your partner can see your messages within shared sessions. Don't share anything you're not comfortable with them seeing.
1. Information We Collect
1.1 Information You Provide
- Account information: Name, email address, authentication identifiers, profile settings.
- Session content: Messages, prompts, questions, and entries you and your partner submit during sessions, including AI-generated reflections.
- Derived data: Topics discussed, emotional tone, and communication patterns extracted from your messages.
- Feedback: Ratings, free-text feedback, support requests, and bug reports.
1.2 Information Collected Automatically
- Usage data: IP address, device identifiers, browser type, pages viewed, features used, timestamps.
- Technical data: Error logs, performance metrics, API response times.
- Approximate location: Derived from IP address for security and region-specific features.
1.3 Information from Third Parties
- Authentication providers: User ID, verified email, session status from Clerk.
- Payment processors: Subscription status from Stripe, Apple, or Google. We do not store your full payment card number.
2. How We Use Your Information
2.1 To Provide the Service
- Authenticate you and manage your account;
- Create and manage pairs and conversation sessions;
- Generate AI-based reflections, summaries, and clarifications;
- Track relationship patterns to improve facilitation over time;
- Process payments and manage subscriptions.
2.2 To Improve the Service
- Debug issues and monitor performance;
- Analyze usage patterns to improve user experience;
- Develop and test new features.
2.3 To Maintain Safety and Security
- Detect and prevent fraud, spam, and abuse;
- Enforce rate limits and usage caps;
- Run automated moderation on inputs and outputs;
- Surface crisis-related information when high-risk content is detected.
3. How We Share Information
We do NOT sell your personal information. We may share information in the following circumstances:
3.1 Service Providers
| Category | Purpose |
|---|---|
| Authentication (Clerk) | Identity verification, account security |
| Hosting (Fly.io, Vercel) | Server hosting, data storage |
| Payment (Stripe) | Subscription billing |
| AI/ML (OpenAI, Anthropic) | Content moderation, analysis, facilitation |
| Error Tracking (Sentry) | Debugging, performance monitoring |
3.2 Your Partner
Content you submit in a session (including AI-generated reflections) is visible to your partner. Do not share information you are not comfortable sharing with your partner.
3.3 Legal and Safety Reasons
We may disclose information to comply with applicable law, protect rights and safety, or respond to valid legal requests.
4. Data Retention
| Data Type | Retention Period |
|---|---|
| Raw message text | 90 days |
| AI-generated reflections | 90 days |
| Message analysis | 90 days |
| Relationship patterns (aggregated) | Until account deletion |
| Account information | Until account deletion |
| Usage logs | Up to 2 years |
5. Your Rights & Choices
Depending on your location, you may have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Data Portability: Request a copy of your data in a machine-readable format.
- Opt-Out: Opt out of marketing emails using unsubscribe links.
To exercise your rights, email us at privacy@llmcomm.app. We will respond within 30 days.
6. Security
We use reasonable technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS) and at rest;
- Secure key management and access controls;
- Regular security assessments and monitoring;
- Incident response procedures.
No system is completely secure. We cannot guarantee absolute security, and you are responsible for maintaining the security of your account credentials.
7. Cookies
We use cookies and similar technologies to:
- Authenticate your session and keep you logged in;
- Remember your preferences and settings;
- Analyze usage patterns (via error tracking with Sentry);
- Secure the Service against fraud and abuse.
We do not use cookies for third-party advertising or cross-site behavioral tracking.
8. Children's Privacy
The Service is not intended for, and we do not knowingly collect personal information from, individuals under 18 years of age. If we become aware that we have collected personal information from someone under 18, we will delete it promptly.
9. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how we use it;
- Request deletion of your personal information;
- Request correction of inaccurate information;
- Non-discrimination for exercising your rights.
We do not sell or share personal information for cross-context behavioral advertising.
To exercise your CCPA rights, email privacy@llmcomm.app with the subject line "CCPA Request."
10. Changes to This Policy
We may update this Privacy Policy from time to time. For material changes, we will provide notice at least 30 days before the changes take effect. Your continued use of the Service indicates acceptance of the updated Policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Privacy inquiries: privacy@llmcomm.app
- General support: support@llmcomm.app